Retail and Sales Management
- Certification included
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Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.
Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.
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Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.
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We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.
Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at firstname.lastname@example.org.
Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.
Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.
The retail and sales management program is primarily designed for students who are considering careers in various sectors of retail and sales management. The curriculum also covers management areas of business, communication, and accounting. The program can prepare graduates for advancement in their current retail positions or pursuing entry- to mid-level careers in the industry. The program also prepares and includes the Support Center Analyst certification from HDI. Program coursework incorporates professional fundamentals and proficiencies required for effective managing, administration and interaction in the retail sector.
Upon completion of this course, students will understand and be able to professional use of: • Differences in primary and secondary roles filled by empowered teams and team leaders • Key sources of motivation for empowered teams • Key qualities and skills of a team leader • Different approaches needed for leading virtual teams • Major sources of work-life balance conflict • Strategies to achieve balance, including balancing by week for a year and for a career • Complete a Personal Work-Life Balance Plan • The role of ethics in leadership • The positives and negatives surrounding charismatic leadership • The five central skills needed for effective leadership and ways to strengthen those skills • Organizational change and the forms it can take • Strategic change and mastering a changing environment • How the web has changed the rules of Marketing and PR • Marketing options and how to build a marketing and PR plan • The basics of mobile and web marketing • The importance of news releases and search engine marketing • Techniques and actions that will lead to effective management • Different tools to use to successfully deal with customer frustration • Sales management • Effective communication skills, including active listening, relationship building, and best practices for handling conflicts with difficult customers • How performance impacts customer satisfaction, and metrics used to measure their success
• Introduction to Leadership
• Leaders and Work-Life Balance
• Leading and Managing Change
• Leading Teams
• Support Center Analyst
• Customer Service Survival Skills
• Marketing & PR
There are no specific prerequisites for this course.
• The New Rules of Marketing & PR (Not included)
All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor - 2GHz Processor or Higher • Memory - 1 GB RAM Minimum Recommended Software Requirements • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) • Internet Browsers - Google Chrome is highly recommended • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Adobe PDF Reader
The certification exam is based on the HDI Support Center Analyst (HDI-SCA) Certification Standard and is delivered online through the HDI Learning Center. Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards. Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.
• 100% Online, Self-Paced • Open Enrollment • Admissions and Student Support • Multimedia Rich and Interactive Content • Industry Certification Exam, when applicable • Hands-on Opportunity Upon Completion
Students that successfully complete our career training are given a full years access to our modern day career services. With our career services, students are provided a multitude of career development tools to help launch their career quickly and successfully. These tools include:
• Certification Exam Voucher and Registration Assistance (If Applicable)
• Resume Building Assistance
• Externship or Shadowing Placement
• Career Coaching
• Employer Skills Matching
• And More!
We are dedicated to serving our students on their unique career development journey. Whether you are transitioning to a new career, entering the workforce for the first time, or an experienced professional looking to climb the corporate ladder, our career services team can provide you with professional development tools applicable for any stage of your career.
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