This on-demand Support Center Analyst Certification Training course provides frontline agents the communication and technical skills and knowledge they need to deliver effective and efficient, high-quality customer service. Included real-world simulations and assessments ensure that once you complete this course, you will provide better service to your customers. In addition, participants who complete this course will be fully prepared to pass the Help Desk Institute (HDI) Support Center Analyst certification exam, a leading certification with proven results for over a decade.
The retail and sales management program is primarily designed for students who are considering careers in various sectors of retail and sales management. The curriculum also covers management areas of business, communication, and accounting. The program can prepare graduates for advancement in their current retail positions or pursuing entry- to mid-level careers in the industry. The program also prepares and includes the Support Center Analyst certification from HDI. Program coursework incorporates professional fundamentals and proficiencies required for effective managing, administration and interaction in the retail sector.
To succeed in small business, you need great ideas, an entrepreneurial spirit, and competitive products or services. And one other thing: a good accounting system like QuickBooks. With our program you will learn how to track your sales and expenses all in one place and get reliable records for tax time. This QuickBooks course shows you how to use this popular business finance program to gain a clear view of your finances and keep your business in the black. Our course will help you make your bookkeeping workflow smoother and faster. Students will receive step-by-step instructions on how and when to use specific features, along with basic accounting advice to guide you through the learning process of QuickBooks. NOTE: This course does NOT include the QuickBooks program itself.
Learn to master the most proven methods in project management as well as exciting new techniques emerging from current industry and today's most recent research. This course introduces manual techniques perfected during the past 50 years and progressive automated techniques, all consistent with the latest PMBOK Guide. Up to date content covers measuring project management ROI, value to the organization and to customers, and much more. The course's focused approach is ideal for building strong portfolios that showcase project management skills for future interviews. All course content is consistent with the knowledge areas and processes of the latest fifth edition of the PMBOK Guide to give readers an advantage in becoming Certified Project Management Professionals (PMP) if they choose.
Our online project management course is ideal for anyone seeking to enhance their skills and increase their knowledge of fundamental project management principles and practices. The profession of Project management is a dynamic and growing field that has application in any number of industries. The Project Management Institute, which is the certifying organization in the field, has defined project management as the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular initiative. In this program you will examine the project management framework, time and cost management, quality and risk management, procurement management, communications and human resource management.
Our Logistics, Supply Chain and Purchasing Management program teaches students the fundamental principles of supply chain management, purchasing, and contracting. This program covers the fundamental principles of the purchasing process including purchasing efficiency and organization, the various aspects of the supply chain environment, the relationships that exist between purchasing, vendor selection, supply sourcing, and the role technology plays in the supply chain process, the fundamentals of the budgeting process and provides students with an understanding of how to prepare and manage a budget, the fundamental principles that determine how suppliers are chosen throughout the various phases of the procurement process, the various phases of the contracting process as you gain a solid...
This program offers an in-depth view of the role of legal assistants play within the American legal system, specifically with respect to technology in the law office. Examining the myriad of skills legal assistants use everyday alongside the typical legal working environment, students will explore technology that helps to advance the goals of large law firms and individual attorneys. This course provides an introduction to computer hardware and software fundamentals necessary to the successful operation of a law office, including an overview of traditional legal software, specialty law office and case management software, and litigation support software.
This program is designed to prepare successful students to work in various Homeland Security agencies at a local, state or federal level. Specifically for those students whose career-focus is in counter-terrorism, counter-intelligence, national security or government security, this program is a great way to examine new and different subject areas within this growing field. The program provides an overview of the elements involved in the homeland security function, as well as the challenges critical infrastructure managers in government and industry can/will face while maintaining mission operations and staff accountability in the midst of multiple overlapping roles and responsibilities in our rapidly changing world.
Covering these intriguing and recently developing issues, this program provides an overview of family law. Students will explore fundamental topics including marriage, divorce, annulment, property division, parenthood, adoption, custody, support, and family violence as well as emerging areas such as legal recognition of non-marital families and assisted reproductive technology. Students will study all of these points with special attention to the legal principles, ethical issues, research, interviewing, discovery, drafting, and other essential practice skills that make up the work product surrounding this field.
The Economics Professional program presents basic concepts necessary to an informed understanding of the economy. Starting with individual consumer behavior and corporate actions, the program moves on to explain both micro- and macroeconomics and the interplay between these 2 perspectives in terms of output, unemployment, inflation, productivity and growth. The effects at the micro level are different to those at the macro level, but sometimes they can also run in parallel and students will study the different ways in which all aspects of the economy are affected.
The legitimacy of American criminal jurisprudence lies in the function and fairness of its criminal courts and students will examine exactly how these institutions uphold the most basic of constitutional rights and values in their daily application. The course takes students through the often-controversial and complex procedures balancing individual rights against the protection of everyone as it pertains to search and seizure of individuals or property, due process requirements for the accused and how these requirements have evolved over the last century through landmark cases interpreted by the US Supreme Court that produced Miranda rights, Terry stops and other common-place considerations necessary throughout the criminal process.
This program examines key provisions of the Fourth, Fifth, Sixth, and Fourteenth Amendments as they apply to police investigation and interrogation as well as to the circumstances under which defendants are prosecuted. The program takes students through the often-controversial and complex procedures balancing individual rights against the protection of an entire citizenry. To this end, students will explore search and seizure of individuals or property, due process requirements for the accused and how these requirements have evolved over the last century through landmark cases interpreted by the US Supreme Court that produced Miranda rights, Terry stops and other common-place considerations that define criminal process.