In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to communicate effectively in a professional manner with customers.
This course presents details on the science behind super foods, revealing how food can increase your overall performance. By completing this course, you will learn how to shop for the best foods; understand which foods to avoid; the science behind organic foods; and the best super foods to buy on a budget. Based on the latest research, this course covers the legitimate effect food has on performance, colds/flus, chronic disease, memory loss, cancer, and a lot more as well as the antibacterial and home remedy properties of super foods. In addition, the latest food and health trends are covered, helping you to sort fact from fiction.
Why do they act that way? That is the question all parents of teenagers have asked themselves at one time or another. Understanding those not children, but not yet adult humans that take over the house is no easy feat. They have bad manners, contempt for authority, disrespect for elders, and spend all their time sleeping and playing video games. This course addresses what modern teens face today and delves into physiological and psychological issues that turn our loving kids into surely teenagers.
Which types of skin disorders and dermatitis are most common? Which skin conditions are infectious? Which are cancerous? The answers to these questions are critical knowledge to the healthcare professionals in a dermatology setting. This course provides an overview of the anatomy and physiology of the integumentary system and several common skin disorders that a healthcare professional may see in a dermatologist office. It is important for professionals to understand basic concepts in order to assist the dermatology specialist in this environment.
This course provides an overview of the EENT (Ear, Eye, Nose, and Throat) specialist office and the role of healthcare professionals in related procedures and treatments. Healthcare professionals must understand the anatomy and physiology of the ear, eye, nose, and throat and the common diseases and disorders as well as the diagnostic procedures they may assist with in the office.
Accurate Medical Coding and Insurance Forms is a micro course that explores how to accurately code diagnoses and procedures for a medical office and prepare insurance billing forms using the CPT and ICD-10-CM coding systems. In this mini course we will discuss the translation of medical information into proper codes and the importance of accurate coding. Learners will navigate through the training material before completing several short activities to test their retention of the information.
The Patient Access Specialist course is one of five courses comprising the Patient Access Specialist certification program. Patient Access Specialists represent the front line of the healthcare service for patients entering a practice, hospital or clinic with a constant eye toward excellent customer services and the overarching goal of achieving a positive experience for the patient. The Patient Access Specialist plays a key role for any provider and works as a strong team player in a dynamic, fast-paced, patient-centered practice.
Heard about the health benefits of cocoa on cardiovascular health? What do garlic, tomato sauce, and tofu have in common? Which spices and herbs need to be consumed in your daily diet? In this course you will learn what to eat and how to decrease the incidence of many common diseases such as metabolic syndrome, diabetes, cancer, and heart disease.
Excellent customer service is not just a courtesy in the medical field; it’s a patient’s right. No one wants to visit a crass, rude, and off-putting doctor. Poor customer service can even discourage patients from seeking necessary treatments because they feel uncomfortable or uneasy in the care facility. When you make patients feel welcomed, even with something as simple as offering a smile, they will feel more comfortable, even during an uncomfortable visit. Suppose your patient Richard is diagnosed with rheumatoid arthritis. Instead of taking your word, he may want to see the test results or get a second opinion before starting treatment. As his care provider, you need to uphold his right to see the paperwork confirming the diagnosis before moving on to establish a care plan.
This course teaches students a more in depth look at different health considerations women face at different stages of their lives and how to appropriately adapt exercise and wellness programs to meet their needs. Topics of interest include the “Female Athlete Triad”, pre and postpartum fitness, women with pelvic floor dysfunctions, osteoporosis, menopause, autoimmune disorders, and breast, ovary, and uterine cancers. Students will gain an understanding of how to design exercise programs for these special populations.
This course is based on current and peer reviewed research that will provide professionals and nonprofessionals alike an easy to use roadmap for improving eating habits. Topics covered will include: exploring genetics, eating attitudes, food and fitness behaviors, and environmental and practical tips for making positive and fun dietary changes! In addition, there will be a focus on achieving and maintaining a healthy productive life for individuals and families at all ages. You will learn to use available resources and tools, including reputable free web-based programs to guide you.
Students will study the basic nutrition principles and how to apply them when designing structured nutritional programs for clients in collaboration with registered dietitians and nutritionists. The focus will be on vitamin, mineral, and supplement knowledge; the effects of nutrition on the exerciser and non-exerciser; strategies for successful weight management; and recognizing normal to disordered eating patterns.